Returns Policy

Returns Eligibility

We want you to love your Shaped piece. If you’re not completely satisfied, we accept returns and exchanges for both defective and non-defective items under the following conditions:

  • Items must be new, unworn, and unwashed.

  • Returns or exchanges must be requested within 14 days of delivery, with valid proof of purchase.

  • Items must be returned in their original condition, with all tags and hygiene liners still attached.

  • Items received without swing tags must be returned in their original packaging.

  • Items marked Final Sale are not eligible for return or exchange.

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping

All online orders must be returned by mail.

Customers are responsible for arranging and covering the cost of return shipping, unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

To begin a return or exchange, please email support@shapedcollection.com and our team will guide you through the process.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original method of payment only, including prepaid credit cards.

Please allow up to 10 business days for your refund to be processed after approval. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

Original shipping fees are non-refundable unless the return is due to a fault on our side.

Exchanges

We accept exchanges within the same 14-day return window, subject to stock availability.

Exchanged items must meet the same eligibility conditions listed above.

Important Notes

  • Items returned with signs of wear, washing, damage, or missing hygiene liners/tags will be sent back to the customer.

  • We reserve the right to decline returns that do not comply with this policy.

If you have any questions or need help with a return, please reach out to our customer support team - we’re always happy to help 🤍